Terms of Service

Last updated: February 2026

1. Overview

These terms govern the web design and related services provided by Saffron Studio (“we”, “us”, “our”), a sole trader business based in Croydon, United Kingdom, operating at saffronstudio.dev. By engaging our services, you (“the client”) agree to these terms.

We keep these terms in plain English so everyone knows where they stand. If anything is unclear, get in touch and we will be happy to explain.

2. Services

Saffron Studio offers the following services:

  • Bespoke web design — custom-designed websites tailored to your brand and goals.
  • Search engine optimisation (SEO) — on-page optimisation to help your website rank in search results.
  • Hosting & maintenance — ongoing hosting, security updates, and technical support to keep your site running smoothly.

The specific scope of work for each project is agreed in writing before any work begins, either via a proposal document or email confirmation.

3. Project Process

Every project follows a clear process so you always know what to expect:

  1. Discovery call — we discuss your goals, audience, and requirements in a free initial conversation.
  2. Proposal — we send you a written proposal outlining the scope, timeline, and cost.
  3. Deposit — once you approve the proposal, a 50% deposit secures your spot and work begins.
  4. Design — we create the visual design for your website and share it with you for feedback.
  5. Development — the approved design is built into a fully functional website.
  6. Review — you review the finished site and request any revisions (see Section 7).
  7. Launch — after final approval and payment of the remaining balance, your website goes live.

4. Payment Terms

All prices are quoted in British pounds (GBP) and are exclusive of VAT unless stated otherwise.

Project work

  • A 50% deposit is required before any work begins.
  • The remaining 50% is due on completion, before the website is launched or handed over.
  • Invoices are payable within 30 days of the invoice date.

Monthly services

  • Hosting, maintenance, and other recurring services are billed monthly in advance.
  • Payment is due within 30 days of the invoice date.

If payment is not received within the agreed terms, we reserve the right to pause work or suspend services until the balance is settled.

5. Intellectual Property

Once final payment has been received, you own the content of your completed website, including the design, copy, and media assets you provided. This means you are free to use, update, and manage your website as you see fit.

We retain the right to display the work in our portfolio and reference it in marketing materials, unless you request otherwise in writing.

Any third-party or open-source code, libraries, or frameworks used in the build of your website remain subject to their original licences. Ownership of those components stays with their respective authors.

6. Client Responsibilities

To keep your project on track, we need your help with the following:

  • Provide all required content and assets (text, images, logos, brand guidelines) in a timely manner.
  • Respond to review requests and feedback rounds within 5 business days. Delays in response may push back the project timeline.
  • Ensure you have the necessary rights and permissions for any content you provide to us, including images, text, and trademarks.

We are not responsible for delays caused by late content or slow feedback. If a project stalls for more than 30 days due to a lack of client input, we may need to re-scope the timeline and, where necessary, adjust the cost.

7. Revisions

Each project includes two rounds of revisions as standard. A “round” is a single batch of feedback provided at the same time, not individual changes sent one by one.

If you need additional revisions beyond the included two rounds, we are happy to accommodate them at an agreed hourly rate, which will be confirmed with you before any extra work is carried out.

8. Hosting & Maintenance

If you take up one of our hosting or maintenance plans, the agreement runs on a rolling monthly basis. Either party can cancel with 30 days' written notice.

Cancelling a hosting or maintenance agreement does not affect your ownership of the website. You are free to move your site to another host at any time, and we will provide reasonable assistance to make that transition smooth.

9. Warranties & Limitations

We take pride in the quality of our work and aim to deliver a website that meets the agreed specification. However, once you have signed off on the final deliverable, the work is provided “as is”.

  • We are not liable for any indirect, incidental, or consequential losses arising from the use of your website, including but not limited to lost revenue, data loss, or business interruption.
  • Our total liability for any claim related to our services is limited to the total fees you have paid to us for the project in question.
  • We do not guarantee specific results from SEO work, as search engine rankings depend on many factors outside our control.

10. Website Audit Tool

Our free website audit tool is provided as a courtesy and is offered strictly “as is”, with no warranties of any kind.

The audit results are generated using data from Google PageSpeed Insights and other third-party tools. We do not guarantee the accuracy, completeness, or reliability of these results. They are intended as a general guide and should not be treated as a comprehensive technical assessment of your website.

11. Termination

Either party may terminate the agreement by giving 30 days' written notice.

If the project is terminated before completion, the client is responsible for paying for all work completed up to the date of termination. The initial deposit is non-refundable once work has begun.

We reserve the right to terminate the agreement immediately if payment terms are not met or if the client behaves in a way that is abusive or unreasonable towards our team.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions about these terms, or anything else, get in touch:

hello@saffronstudio.dev